ShippedTool
Microsoft Wiki Agent
An internal agent that answers questions straight from the Microsoft wiki, cutting search time in half.
LaunchWhat it is
A retrieval-augmented agent that sits on top of the Microsoft internal wiki and answers employee questions directly, instead of making them dig through search results.
Why it exists
Search was the bottleneck — people knew the answer existed somewhere in the wiki but burned time hunting for it. The agent collapses that gap: ask a question in plain language, get a synthesized answer with a source link back to the original page.
What I learned
Retrieval quality mattered far more than prompt engineering. Most of the iteration time went into chunking and indexing strategy, not the agent's instructions.